Help Center

Submit your company and contact details via "Tenant" on the website. We review and confirm your plan before activation; accounts are created by your organization, self-service sign-up is not available.

Create factories/warehouses and linen SKUs, import or register linens by RFID, then configure hotel customers and pricing. After that you can place orders, sort, pack and recover.

Install the Clarjun terminal client, sign in, bind your RFID reader (Bluetooth / USB / serial / network) and printer in Device Management, then set the default devices.

Place linens in the sensing area on the sorting or packing page and read them in batch. Verify "one bundle, one SKU" before confirming; duplicate and invalid tags are counted separately.

The Daily Bill page generates receiving and settlement details by hotel and date, exportable to Excel. Recoveries and arrears are reconciled item by item in the recovery ledger.

Configure piece rates by linen SKU in factory payroll settings. The monthly payroll sheet is generated from order outbound data automatically, supports manual adjustments with an audit trail, and can be locked after confirmation.

Change it in your profile after signing in to the console. If you forgot it, ask your organization admin or our support team to reset it.

Check your current plan and expiry in the console and contact support to upgrade. See the Pricing and Plan Comparison pages on this website for differences.

We remind you before expiry. Contact support to renew; after expiry the matching features are limited or suspended, and data is retained per the Privacy Policy.

Make sure the device is paired or authorized (Bluetooth requires system pairing). For USB or serial devices, test the connection in Device Management. If it still fails, export diagnostics under Settings and send the log to support.

Check for folded, damaged or metal-shielded tags, adjust reader power and antenna direction. When several readers work in the same area, avoid interference between them.

Check your network first. Admins can view MQTT status under Server Monitoring - Message Push. Both the app and the terminal can trigger an incremental sync as a fallback.